321 neo believes transparency is the foundation of trust. This page clearly explains what personal information we collect, how we use it, who we share it with, and how we keep it safe.
What Information Is Collected
How your data is used
Who We Share It With
How cookies work
Request Data Deletion or Correction
Complaints & Enquiries
321 neo takes user privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use the 321 neo website or mobile app, why we collect it, and how we protect it. By continuing to use the platform, you agree to the terms of this Policy.
This policy applies to all services on the 321 Neo platform — including the website, mobile app, email communications, and information provided through customer support. As a licensed operator under Curacao eGaming, we are obligated to uphold international data protection standards.
321 neo believes that when a user shares their information with us, it is an act of trust — and protecting that trust is our responsibility. This policy has no hidden clauses; what we do is stated plainly.
321 Neo only collects information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our principles.
When you create an account or get in touch with us, you provide the following information directly:
Some information is collected automatically while you use the platform:
| Data Type | What we collect | Why It's Needed |
|---|---|---|
| Device Information | Operating system, browser, screen resolution | To ensure the best possible experience |
| Network Information | IP address, ISP name | Security verification & geo-restriction |
| Usage Data | Pages visited, session duration, click patterns | Analytics for platform improvement |
| Transaction Data | Deposit/withdrawal history, bet records | Financial Security & Compliance |
Identity verification data may occasionally be received from KYC service providers or payment gateway institutions. This information is used solely for security purposes.
321 neo uses the information it collects for the following purposes:
321 neo protects your data to the highest industry standards. Our security infrastructure is regularly audited by independent third parties.
Your data is retained for as long as your account remains active. After account closure, certain information — particularly financial transaction records — may be kept for up to 5 years to meet legal obligations.
321 Neo does not sell your data. However, limited information may be shared with trusted partners where necessary to deliver our services:
All partners are required to comply with their own data protection policies. 321 Neo shares only the minimum information necessary.
321 Neo uses cookies to keep the platform running smoothly. Cookies are small text files stored in your browser.
| Cookie types | Purpose | Duration | Can it be disabled? |
|---|---|---|---|
| Login sessions, security tokens | Deleted at end of session | No (Required) | |
| Page visits, usage statistics | 12 months | Yes | |
| Language preference, theme settings | 30 days | Yes |
To disable non-essential cookies, go to your browser settings and use the cookie management options. Note that some features may become limited as a result.
Every member of the 321 Neo platform has the following rights over their personal data:
You may request a summary of the personal information we hold about you.
You can request a correction to any inaccurate or incomplete information at any time.
You may request deletion of your data unless we are required to retain it by law.
You can request that we limit how your data is used in certain circumstances.
You can request a copy of your data in a standard, portable format.
You can opt out of promotional emails/SMS at any time.
To exercise any of the rights listed above privacy@321neo.betEmail us or reach out via live chat. We will respond within 30 days.
321 Neo is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor has created an account on our platform, that account and all associated data will be deleted immediately.
If a parent or guardian suspects their child is using our platform, please support@321neo.betto let us know.
321 neo may update this Privacy Policy at any time. You will be notified of significant changes by email or via an on-platform notice. The date of the latest update is shown at the top of this page.
Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
For any privacy-related questions or complaints:
If a dispute cannot be resolved internally, you may file a complaint with the Curacao Gaming Control Board, the licensing authority that acts as a mediating body.
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